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PROceed BPM has assisted one of the largest linen and uniform-rental business service providers in the country who serves restaurants, health care organizations, the automotive industry and industrial facilities. Our client has over 180 locations, and 355,000 customers located in 14 countries around the globe, and is ranked in the top 500 of America's Largest Private Companies.
Workflow Automation of New Catalog Item Request Process
CUSTOMER SUCCESS STORY
Our client utilized a very inefficient and error-prone manual process via email routing of Word documents in order to add new linen and uniform items to their catalog. A designated resource would “guide” the manual process through the workflow, requesting approvals and information from the necessary parties.
Operational Managers, General Managers, Marketing personnel and Stockroom personnel lacked the necessary reporting and auditing information related to all submissions, approvals and new catalog item status. The new catalog item requesting party had to assume the responsibility as main contact for status updates and therefore was required to constantly follow up with approvers and send reminders. As a result, new item additions to their catalog took an inordinate amount of time and resources to update the catalog.
PROceed BPM developed a flexible, specialized solution to their manual new catalog item request process challenges by utilizing our Tailored Process Solutions (TPS) rapid development technology. As a result, our client has affordably automated its new catalog item request process. After implementing workflow automation, it takes much less time to electronically process new catalog item requests. Furthermore, our client enjoys the many financial and efficiency benefits of automation of requesting, tracking, reviewing, routing and reporting capabilities.
Extensive use of inefficient Word documents & email routing with lack of reporting & auditing for all submissions, approvals & new catalog item status
Cumbersome manual effort led to costly mistakes made during new catalog item request process
Lack of integration to accounting system created delays and unavailability of process status
Electronic recording, reporting & routing of new catalog item requests for supervisor review to ensure accuracy & control information
System availability from all devices on their internal network
New catalog item request forms electronically filled out and routed to supervisors for review, verification & integrated to accounting/inventory system
Ease of use and process transparency
Saving considerable amount of employee & supervisor time and money to process new catalog item requests
Greatly improved turnaround time for new catalog items, verification, tracking & auditing with significant error reduction
No designated manual process “guide” needed, as once the request is made, the automated workflow alerts those users who need to provide information
Employees no longer have to follow up with approvers and send reminders
No need to manually enter data into accounting/inventory system